Terms of Service

Welcome to Fruitastic. We ask that you please review the following terms and conditions before using the site.

When you open up an account and register with Fruitastic, we only ask for basic info, such as name, address, email and mobile number. We just want to know, to whom we are delivering, where, and to get in touch if need be. There are NO CONTRACTS. If You sign up to a weekly or fortnightly recurring order, you do so at your own will, and can stop, edit or pause your recurring order at any time, as long as it's done before 9 am the day prior delivery. Please note, we do not store or stock produce, so anything we purchase to fulfill your order if cancelled after the 9am cutoff, will be charged to your account.  The cut off to place a new order is 2pm the day prior your delivery day. Your delivery day is the day you choose on our website at the time of ordering.  

We do not cancel out accounts on your behalf, you must follow the steps within your account to cancel out your recurring orders. We are also unable to process returns on any ordered boxes past your designated cut off time or on any pre order box purchases. We're sorry, but our Gift Cards or vouchers cannot be exchanged for cash or credit. The gift card balance remains indefinitely on your Fruitastic Customer Account.

Fruitastic uses its own in house delivery drivers to deliver your produce. To maintain the highest quality of your delivery we recommend that you immediately refrigerate the items when you receive them. You as the customer are responsible for opening your box upon delivery, and properly refrigerating items that require refrigeration immediately upon receipt of delivery. You should inspect your package to ensure the contents arrive in perfect condition and notify us immediately. All damaged or missing items, or missing box reports must be made within 12 hours of your Fruitastic delivery. Fruitastic may require a detailed explanation of damaged product, return of the damaged product and or photographs before making any credit, or adjustment to your Fruitastic account. All issues need to be addressed to our customer service team at service@fruitastic.com.au

If you are not home when a delivery arrives, our drivers will leave the package for you at your door. By becoming a Fruitastic customer you are authorizing Fruitastic to leave your delivery at your door, or allowing a doorman to accept the delivery on your behalf. We use the best practices, packaging and solutions to maintain the quality and integrity of your products during summer months. However, to do this we recommend that you immediately refrigerate or freeze perishable items. Ultimately you as the consumer are responsible for your Fruitastic delivery after we've delivered.

In such cases of : a doorman, a neighbour, or your alternate receiver is not present at the time of delivery, we will use commercially reasonable efforts to contact you. If we are unable to reach you for any reason, the order will be left at your door. We are not responsible for missing or stolen packages, but we apply our best efforts in tracking to assure to the best of our ability the safe delivery to the rightful owner.

Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. We do not accept return shipments, you as a customer would still be responsible for the full price of the shipment should you reject delivery.